Phone Numbers as Cloud Resources: the Amazon Connect APIs I Worked On
At Amazon I designed, built, tested, and deployed public phone-number APIs for Amazon Connect, in Java, released globally, for Connect users provisioning numbers for their contact centers. In Connect a phone number is a cloud resource with an ARN, tags, an asynchronous provisioning workflow, and a quota rule limiting how often numbers can be claimed and released. This post covers the API surface and the design decisions encoded in the contract.